When I purchased this house, they provided a free one year home warranty for us. A few weeks later, our pool heater died. They send out a pool repairman from 60 miles away, charged me $50, and charged the insurance company $75. He said it was dead, and recommended I receive a new pool heater. A month later, same pool company from 60 miles away came out to size the pool heater. This company didn't charge me again, but charged the home warranty company $75 to do this. One month later, I called the home warranty company inquiring how much longer I'd have to wait until I received a new pool heater. They told me a new pool heater was going to cost $2900, but my policy had $1000 limitations on pool equipment. With the two service calls costing $75 each, they wrote me a check for $850, and said they were done. For the remainder of the year, I no longer had any warranty service on my pool equipment.
Bottom line was, this warranty crap is a rip off. Had they called one of the 200 pool companies within 5 miles, I'm sure they could have got it to work.
Months later, I discovered a hot wire in my breaker box, on a return wire. Obviously someone wired something inside the house wrong and back fed this wire into the breaker box. I once again called the home warranty company, and 3 weeks later, an electric company from Mojave Desert, 100 miles away, came and found the short in quick order. Great company, but the downfall if these home warranty companies require cheap companies only to respond.
Lastly, 10 months after moving in, with 2 months left on my home warranty, my condensation line clogged up and flooded 3 carpeted rooms with an inch of water. I ripped all the carpeting out and set up fans to dry the water. I called the home warranty company, explained the situation, but was immediately declined, being told that a condensate clog was a maintenance issue, and declined any and all repairs.
I spent thousands of $ repairing the damage.
Needless to say, my experience with my home warranty company was horrible.
